Returned coffee is not accepted as it is a perishable item unless there was an issue such as a damaged delivery (see below).
Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 24 hours for an exchange. No exchanges or returns will be accepted after 24 hours.
If the item was never delivered, we will verify the status through the shipment tracking number. If the tracking number shows delivery, we will not refund the order total or offer a replacement.
Having said that. We want you to be happy with your purchase. Please use our contact page form and send us a message if you are at all unsatisfied with your purchase.